What do I get with my SIM card?

Truphone is available to almost anyone in the world, offering either a UK or US number with standard rates.

Truphone offers a range of SIM packs to get you started, see our Buy Now page for details. You can also customize your SIM by adding local rates for $12.99 a month and local numbers for only $19.99 a year.

Many more Truphone countries are coming soon and you can add multiple rates and numbers on just ONE SIM.

Truphone offers you total peace of mind with the ability to add calling credit whenever you need it wherever you are.

Please note: If you live in Europe you will receive a UK mobile number and local rates as your 'home rate,' for all other countries you will receive a US number and US local rates. For more information please contact Customer Support.

Using the Service

Quick Start Guide: Get Up and Running in Minutes

1. Insert your Truphone SIM card into your mobile phone.

2. You can activate your SIM in any of the following ways:

• Online by clicking the "Activate" button at the top of this page
• From your mobile phone by dialing the free 808 code
• From any other phone, see activation numbers here

3. Once activation is complete, calls are ready to be made.

Detailed Start Guide

1. Insert Your Truphone SIM

• Remove SIM from its holder and insert into your mobile phone; turn your phone on
• Switch on your mobile phone.
• If you receive one of the following messages: "SIM not valid," "Enter subsidy code," "Phone restricted," "SIM locked," or “SIM not accepted," see our Troubleshooting Section.

2. Activating Your Truphone SIM

Once activated, you can use your phone as usual.

Activating by Phone

From your Truphone enabled mobile phone

• Dial the free 808 code

From any other phone dial either:

• UK +44 (0) 203 318 0742
• US and rest of world +1 (646) 360-1689

Adding Credit (Dial 404)

You can either add credit when required (we will send you low balance notifications) or automatically, ensuring you never run out of credit by using the Truphone Auto top-up service.

To add credit you must register your payment details with Truphone. If you have not already done so this can be done in two ways:

• Online by clicking on the "My Account" tab above
• From your Truphone mobile phone by dialing code 404

You will receive email confirmation for all credit transactions. These can also be viewed in your online account history.

My Truphone Number

If your SIM was purchased online a mobile number will have been selected at that time and been confirmed via email. You can also find your mobile number on your account page at www.truphone.com. Click on My Account at the top of this page, it will be in the My SIMs section..

If you did not purchase your SIM online you will be provided with your mobile number will be provided during activation.

Keeping an Existing Mobile Number

If you would like to transfer your existing mobile number to Truphone contact our Customer Support team.

Adding Local Rates and Numbers

When you arrive in a new Truphone country you will receive a text message with your call rates and how to upgrade your tariff to include low-cost local and international calls. You can even add a local mobile number for that country so that people can reach you with ease.

Using Truphone Local Anywhere Voicemail (Dial 505)

You can access your voicemail and settings by dialing the code 505 from your mobile phone.

If a voicemail message has been left for you, you will receive notification on your mobile phone. Should you also wish to receive your notification messages via email, you can set up this service online by visiting your account page at www.truphone.com

If your line is busy or unreachable, callers to any of your Truphone numbers will be automatically diverted to voicemail.

Text Messaging

Sending and receiving text messages on Truphone works just like any other mobile phone service; Picture messaging (MMS) is not currently supported by Truphone.

Data and Internet Access

Your Truphone service includes data and Internet access. To manage your settings please visit My Account.

Local Truphone Numbers

If you have more than one local number associated with your Truphone SIM card (e.g., a local US number and a local UK number) then the number that is local to the person you are calling will be displayed on their phone when they receive your call by default, unless you have chosen that your number is not displayed (refer to your phone manual).

i.e., if you are calling the US they will see your US number, but if you are calling the UK they will see your UK number.

Your default home country number—the one associated with your billing address—will be displayed when calling other destinations.

Making Calls

Making Calls When You Travel in Truphone Countries

When you are in Truphone countries you make and receive calls as you would at home and you can be confident that you are getting the best rates available.

International Roaming in Non-Truphone Countries

The Truphone roaming service is available in over 185 countries. For use in most countries your mobile phone must be a tri-band or quad-band model, and for use in Japan it must support 3G (refer to your phone manual).

Truphone offers two roaming options: Standard Roaming offers low-cost call rates and Economy Roaming offers even lower rates in some countries by using a different calling method known as call-back.

Standard Roaming

In non-Truphone countries Standard Roaming is set as the default setting. You can check our standard low-cost roaming rates by visiting www.truphone.com.

Economy Roaming

When you arrive in a non-Truphone country where Economy Roaming is available we will notify you by text message.

To access these lower call rates all you need to do is dial the number (always using the full country code) adding 100 to the start of the number and # at the end. For example to dial the UK number, 0203 318 0742, you would need to dial *100* 44203 318 0742 #.

After dialing the number your call will disconnect, a few seconds later your phone will ring (i.e., "call you back") and when you answer the call you will be connected to the person you wish to speak to.

In a small number of countries where roaming would not usually be possible, you can still make calls using the Economy Roaming calling method. We will notify you by text message when you arrive in a country where Economy Roaming is the default option.

Please note in these countries the same dialing format applies with Truphone codes. For example to access your voicemail using code 505, you would dial *100*505#.